Refund Policy

At, customer satisfaction is a top priority, and we offer our customers the option to request a refund if they are not satisfied with our professional assistance services. If you wish to request a refund, you must complete and submit the contact form provided on our website, stating clearly the reason for the refund.

Please note that you must make the refund request within 120 days of receiving our email confirming successful payment for our professional services. After this period, refunds will only be approved in particular cases, depending on the circumstances of the customer.

In case of application denial, a full refund will be automatically processed to all users who have made their application through this website.

Please note that once you have submitted your application with us, we will begin the submission process within the timeframe indicated during your application. If you request a refund after your application has been submitted, you may be deemed to accept an application service cancellation fee of 29 USD.

Refunds due to personal changes or simple cancellation of travel may also be rejected, so please understand and follow the instructions on our website.

All transactions are conducted in US dollars, and your refund will be issued in the same currency within three working days of your written request for withdrawal from your contract. Once you have received the payment, your bank or credit card company may convert it to your local currency, and you will receive the same amount as charged.

To request a refund, please email us at and provide your reason for the request, your full names (as they appear in your passport), passport number, and the email used to register on our website. For multiple requests, please indicate all names and passport numbers.

Your refund request will be evaluated within 72 hours of receipt. Our Customer Service Department will review the reasons and circumstances of your case to assess the approval or denial of the refund requested. In any case, you will be informed of the outcome of your request.

For services not granted, we apply 14 days to return/cancel the contract without giving a reason or referring to the Act of May 30, 2014 on consumer rights, Article 27.